Annual leave, sick leave, an unstaffed night shift or a sudden increase in study volume. We provide full X-ray, CT, MRI and mammography reporting coverage or complement your in-house team, including emergency departments and admissions units, with emergency (CITO) X-ray and CT reports delivered within the contractual 2-hour turnaround time, 24/7/365.
On working days we reply within a few hours. The phone line for urgent matters is available 24/7, including public holidays.
Each comes down to one question: who will report the study when your own team does not have sufficient capacity?
A gap in the radiology rota, planned or sudden, can halt reporting for an imaging department or an emergency department. Our reporting centre never closes and studies are reported by a team of 190+ radiologists (company data, as of 23 September 2026), so continuity of reporting does not depend on the availability of a single radiologist.
A new CT scanner, a new contract or seasonal demand can increase the number of studies faster than a radiologist can be hired. We take on the additional volume in a hybrid model: selected priorities, hours or modalities, for example CT and MRI where the on-site radiologist reports X-ray only. When the volume changes, we adjust the scope by agreement with the facility, with no need to recruit additional staff.
An oncological, neuroradiological or vascular study requires a radiologist with the relevant subspecialty expertise, which a smaller facility does not employ. We route such studies to subspecialists in the team: oncology, neuroradiology, head and neck, musculoskeletal, chest, breast and vascular imaging.
Three reporting priorities, with the emergency (CITO) turnaround being the most critical. We measure it from the moment the study request is received in the teleradiology system.
| Priority | Typical use | Turnaround | Availability |
|---|---|---|---|
| Emergency (CITO), X-ray and CT | studies from emergency departments and admissions units, and any immediately life-threatening condition | up to 2 hours from receipt of the study request | 24/7/365, including public holidays |
| Urgent | inpatient studies | up to 48 hours | 24/7/365 |
| Routine | outpatient studies | time agreed with the facility | as agreed |
Evidence rather than a claim: 97% of emergency reports were delivered within 2 hours (company data, 2017 to September 2026; definition: Results and data).
The Polish Minister of Health regulation on organisational standards in teleradiology (Journal of Laws 2019 item 834, amended by Journal of Laws 2026 item 362, in force since 2 April 2026) does not specify how fast a report must be produced. The reporting turnaround is therefore determined contractually rather than by a statutory maximum, so it is worth checking whether a provider writes it into the contract and measures it in the system rather than merely declaring it. The 2026 amendment does impose duties on the referring facility: clinical information about the patient and prior imaging studies must accompany the imaging request. During onboarding we agree with the facility how this data reaches us together with the request.
Every radiology report is a medical document attributable to a named radiologist and produced within a defined clinical process. This is how it works with us.
At peak times, radiology residents perform the initial medical triage of on-call studies and mark the urgency of each request, while medical coordinators make sure emergency (CITO) studies are reported within the contractual turnaround time. A study with suspected stroke or pulmonary embolism is reported before studies of stable patients, and a suspected stroke or other immediately life-threatening case flagged by the facility is taken up for reporting as soon as it is flagged.
If you have a question or concern about a report, you can request a review through the teleradiology system. Where clinically justified, the report is amended or the referring clinician can speak directly with the reporting radiologist. Urgent matters go to the 24/7 customer service office: +48 500 093 393.
Medical supervision: Dr Magdalena Hevelke, Medical Director. Medical audit: Prof. Jerzy Walecki, Medical Consultant, reviews around 30 randomly selected reports each month on a scale of 1 to 5; the Medical Director reviews the results on an ongoing basis. A re-consultation request submitted in the system goes directly to the reporting radiologist, who responds within 24 hours, or immediately for life-threatening cases; formal complaints receive a written response within 14 days (Telediagnosis ISO 9001 procedures, abridged version 1.3, 16 October 2026). CT, MRI and mammography studies are reported by a specialist in radiology and diagnostic imaging; X-ray studies by a specialist or, with the written consent of the head of their specialty training, by a radiology resident. The reporting doctor signs the report with an electronic signature accepted for medical records.
We agree the scope with the facility at the start and adjust it by mutual agreement when needs change.
Digital radiography: musculoskeletal, chest and abdominal radiographs.
Head and stroke, chest and pulmonary embolism, aorta and vascular imaging, abdomen and pelvis, major trauma.
Brain and spine, musculoskeletal, abdomen and pelvis, oncology, prostate.
Diagnostic and screening digital mammography.
DICOM goes live in 1 working day, HL7 in about a week on average, after the access device is installed. We start with the route that gets reporting live fastest, while the second integration can be implemented in parallel.
Studies reach us straight from the facility system, and the electronically signed report is downloaded from our platform as a PDF and an HL7 CDA document. Study requests and their status are tracked in the platform.
Our system integrates with the hospital's RIS or HIS in the background. Staff request studies and receive reports in their own RIS or HIS without changing how they work.
The HL7 integration date depends on the RIS vendor's schedule, which we do not control. While waiting, we set up a DICOM connection: the facility receives reports from the first working day after the access device is installed, and the switch to HL7 happens without a gap in reporting.
You pay for completed reports, with no subscription and no minimum number of studies. If your facility’s needs change, the scope of cooperation can be changed during the contract by mutual agreement: permanently, seasonally or for nights and weekends only.
Public healthcare providers need a partner who understands NFZ subcontracting requirements and has the required documentation ready from the outset.
After go-live the facility has a dedicated account manager and 24/7 support, so questions do not wait until morning.
We agree the modalities, priorities, estimated volume, the facility’s RIS or HIS and the integration model. Contact us by phone 24/7 or use the enquiry form on this page.
We prepare pricing based on your expected volume, followed by an electronic contract. Turnaround and integration parameters are written into the contract.
Configuration of the DICOM connection and, if the facility chooses HL7, scheduling with the RIS vendor.
Staff training online (about 60 minutes) or on site, followed by a starter pack and the first test studies under the supervision of our medical coordinators.
Dedicated account manager, 24/7 customer service office, an IT specialist for DICOM and HL7, a separate billing contact.
On working days we reply within a few hours. For urgent matters the phone line is available 24/7, including public holidays.
+48 500 093 393